Support
Frequently Asked Questions
01 How long does shipping take?
We're a brand-new store and are currently shipping orders in batches every two weeks while we get everything dialed in. Once your order ships, you'll receive tracking information so you can follow it all the way to your door.
We appreciate your patience while we get up and running. As the store grows, we plan to increase our shipping frequency and get orders out even faster.
02 What's your return policy?
Most of our products are printed or decorated specifically for your order, so all sales are final and we are unable to accept returns or exchanges for sizing issues.
Please take a minute to check the size chart on the product page before ordering. If you're between sizes, we recommend comparing the measurements to a shirt, hoodie, or other item you already own and like the fit of.
03 What if my order arrives damaged or incorrect?
If we made a mistake or your order arrives damaged, we'll make it right. Contact us with your order number and a few photos of the issue, and we'll take care of you.
04 When will I get tracking information?
As soon as your order is packed and ready to ship, we'll send tracking information to the email address used at checkout. Keep in mind that it can sometimes take a little time for the carrier to scan the package and begin showing movement.
05 Can I change or cancel my order?
Because our products are made to order, we start working on orders as quickly as possible. If you need to make a change or cancel an order, contact us right away. We'll do our best to help, but once production has started we may not be able to make changes.
06 How do I know what size to order?
Each apparel product has a size chart to help you find the right fit. We recommend checking the actual measurements rather than relying only on the size you normally wear, since sizing can vary slightly between different styles and brands.
07 Are your products made to order?
Yes. Many of our items are printed, embroidered, or decorated specifically for your order rather than sitting pre-made on a shelf. This helps us offer more designs and products while keeping quality high.
08 Will sold-out items come back?
Sometimes. Certain items, colors, and designs may be restocked depending on availability and demand. If something you want is sold out, check back with us - there's a good chance it may return.
09 How should I care for my apparel?
For the longest life, wash apparel inside out in cold water with similar colors and hang dry. Avoid bleach and high heat, especially on printed or decorated areas.
10 Still have a question?
We're happy to help. Reach out through our contact page and we'll get back to you as soon as we can.